Comments on: Customer Loyalty: How Loyal Are You? http://mikemadaio.com/how-loyal-are-you User Experience * Usability * Emerging Technologies Sat, 22 Nov 2008 07:41:58 +0000 http://wordpress.org/?v=2.0.3 by: Mike http://mikemadaio.com/how-loyal-are-you#comment-217 Tue, 28 Mar 2006 22:32:50 +0000 http://mikemadaio.com/how-loyal-are-you#comment-217 There is always a threshold of price vs. experience. Would you pay $100 for an item at a store you liked vs. $20 at another store? Assuming everything else is equal, probably not. For me, I thought $15 was the threshold for this item. After the experience, however, I probably set that threshold too low. There is always a threshold of price vs. experience. Would you pay $100 for an item at a store you liked vs. $20 at another store? Assuming everything else is equal, probably not. For me, I thought $15 was the threshold for this item. After the experience, however, I probably set that threshold too low.

]]> by: dickhurtz http://mikemadaio.com/how-loyal-are-you#comment-216 Tue, 28 Mar 2006 20:46:11 +0000 http://mikemadaio.com/how-loyal-are-you#comment-216 at the end of it all, a purchase decision generally comes down to price -- the user experience, however, lingers long after... at the end of it all, a purchase decision generally comes down to price — the user experience, however, lingers long after…

]]> by: pingpop http://mikemadaio.com/how-loyal-are-you#comment-215 Tue, 28 Mar 2006 14:56:23 +0000 http://mikemadaio.com/how-loyal-are-you#comment-215 I find it interesting, from someone who is blogging about the customer experience, that price is the bottem line for you. I simply refuse to support companies with my hard earned money when there are so many other companies who provide an easier shopping experience. I find myself being more and more brand agnostic, but loyal to a better, easier shopping experience. I think in the long run these are the companies that will float to the top. IMHO I find it interesting, from someone who is blogging about the customer experience, that price is the bottem line for you. I simply refuse to support companies with my hard earned money when there are so many other companies who provide an easier shopping experience.

I find myself being more and more brand agnostic, but loyal to a better, easier shopping experience. I think in the long run these are the companies that will float to the top. IMHO

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