I recently gave a presentation at the 2010 IA Summit entitled “Better Faceted Navigation: Advanced Design Techniques”. Here is a description:

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I presented at the 2008 Forrester Marketing Summit on how we used personas to prioritize features and functions during a recent site redesign. Read the report on our panel here (pdf).

I co-authored a paper on the effectiveness of distance communication that was presented at the 2008 STC Annual Conference.

It can be viewed here (pdf).

For the 2nd year in a row, I was asked to participate in a panel at eTail’s East Coast conference; I spoke on “Increasing the Quality of the User Experience”.

My comments about video are noted in this email marketing blog.

A year later, my comments are noted again in this article about video in email.

I was recently featured on Online Market World radio. Description of the interview:

QVC Chief Information Architect Mike Madaio shares QVC’s unified view of TV and online customers and what the company is doing to help deliver consistently great customer experiences across the board.

You can listen to the segment here.

I was mentioned as featured speaker in the Online Market World Press Release:

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An article I wrote was recently published as a two-part blog post on the Notes on Design blog.

Read part 1, then click “view Mike’s next post” at the end to read part 2.

I spoke on two panels at eTail 2007 in Washington D.C. last week, one of which (”Examining e-commerce Tools that Set You Apart from the Competition”) was covered by DM news in an article titled “Petco and [my company] find online video and user-generated reviews engage customers.”

Check it out!

I wrote an article recapping the Philadelphia World Usability Day event that took place in November.

Read it in the UPA Voice.

Read it in the STC UUX Newsletter.

I will be presenting at the upcoming PhillyCHI meeting — announcement below:

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I wrote an article for the UPA Voice, the monthly publication of the Usability Professionals Association. It’s a recap of the September PHICHI meeting where two new remote usability tools, Ethnio and MindCanvas, were presented to the group.

Read it: Remote Usability: Insight into New Tools

I wrote an article called “Preparing for Widescreen” for Digital-Web. Please read it!

One thing to note – the D-W staff accidentally published an outdated version of my JavaScript, so the code referenced in my article is not the same script I used in my demo. I’ve outlined the differences on below, so come back here and read the details after you get through the article.

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Just back from Shop.org’s First Look 2006, where I attended the conference and acted as a roundtable facilitator on Customer Experience Day. It was great to work with the folks from Creative Good and to share my knowledge of usability testing with some marketing folks who didn’t know too much about it but were eager to learn.