I’ve been a Wachovia checking customer (before that First Union) for about 10 years, and I’ve always been content with it. I never had anything great to say, but there were a lot of ATMs available, some decent online features, and in general it met my checking account needs.
Recently, however, I’ve had a number of poor CS-related experiences and am in the process of looking for another bank. I do 100% of my banking online and at ATMs, so I am looking for the bank with the best (and cheapest) online features, as well as a competitive fee policy for ATM use.
If you are an online banker like me and think you have a good provider, post a comment below. I’m considering major banks like Commerce and PNC as well as online-only banks like ING. Any suggestions are welcome!