#3 on Holiday eRetail Satisfaction Rankings
January 6th, 2009Sure, we lost a point in Foresee’s annual customer satisfaction rankings, but 2008 was a tough year. A strong number 3 behind Amazon and Netflix shows we’ve still got it.
Sure, we lost a point in Foresee’s annual customer satisfaction rankings, but 2008 was a tough year. A strong number 3 behind Amazon and Netflix shows we’ve still got it.
I presented at the 2008 Forrester Marketing Summit on how we used personas to prioritize features and functions during a recent site redesign. Read the report on our panel here (pdf).